Refund Policy

Refund & Return Policy

We want you to love your Tote&Carry purchase! If you're not completely satisfied, we're here to help.

General Return Guidelines

• Return Window: Returns must be initiated within 30 days of your delivery date.

• Condition: Items must be unused, in new condition, and have all original tags attached to qualify for a return.

• Non-Returnable Items:

  • Custom-tagged items

  • Heavily discounted or final sale items

How to Initiate a Return:

Start your return here: Return Portal

Return Shipping Address:

Processing and Refunds

• Processing Time: Returns are processed within 7–10 business days after we receive your item(s).

• Refunds: Approved refunds will be issued to your original payment method or as store credit, depending on the option you selected during the return request.

• Exchanges: Exchange orders will be processed and shipped after your returned items are received and inspected.
  

Restocking Fee

• A $10 restocking fee applies to all returns unless you opted for "Free Returns + Package Protection."

Damaged or Defective Returns

• If we receive a return that is damaged or defective, we will contact you to discuss the item’s condition. Depending on the situation, we may deduct a certain amount from your refund or reject the return.

Sale Items:

Items purchased on final sale (i.e. items to which you have applied a discount code) cannot be refunded.

Did we make an error?

We make every effort to accurately fulfill your order before it leaves our warehouse. If, however, we have mis-shipped an item please contact us at support@totencarry.com

Need Help ? 

• Email: Reach us at support@totencarry.com.
• Chat: Connect with us via live chat on our website.
• Contact Form: Fill out the contact form available in our help center for further assistance.